# Arlo, your in-app helper

Arlo is the in-app AI assistant for Mapademics. Use it when you have a quick question and don't want to leave Transfers to find the answer.

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## Opening Arlo

From any page in the app, click **Help…** at the top of the sidebar. A panel slides in from the right with an introduction and a single chat input.

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## What Arlo can answer

Arlo knows the same surfaces these docs cover, plus product behavior that changes more often than the docs do. Good prompts include:

* "What does the **Researching** status on a transcript row mean?"
* "How do I add a course to a manual package?"
* "Why is the Report tab telling me 13 courses still need equivalencies?"
* "What's the difference between Level Match and Year Proximity?"

Arlo can answer questions across the whole Mapademics product, not just Transfers — so questions about other Mapademics tools your organization uses are fair game.

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## When to use Arlo vs. these docs vs. Support

| Situation                                                                   | Reach for                                                                             |
| --------------------------------------------------------------------------- | ------------------------------------------------------------------------------------- |
| You want a quick reminder mid-task.                                         | **Arlo.** Faster than switching tabs.                                                 |
| You want to learn a workflow end to end.                                    | **These docs.** Arlo is great at lookups, less great at long, sequenced explanations. |
| Something looks wrong with your data, your account, or the platform itself. | [**Support**](/reference/support.md)**.** A real human will respond.                  |

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## Next steps

* [Support](/reference/support.md)
* [A quick tour](/getting-started/quick-tour.md)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://transfers-docs.mapademics.com/reference/arlo.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.